tiffany lighting direct packing warehouse

Orders, Deliveries & Returns

Covid Update - We are taking all necessary precautions with Covid 19 in our warehouse & office. Nothing is more important than the health & welfare of our customers and employees. During these unprecedented times deliveries may take a little longer than usual and we aim to keep you informed all the way.

How do I order?

Orders are quick, safe and easy with our secure online checkout. You can pay by all major credit and debit cards as well as PayPal. You can also order by phone, please call us on 01572 720599.

How long will my order take? 

We will let you know with 1 working day when your lights will be delivered. Lead times vary from supplier to supplier and are usually the following. 

Interiors 1900, Endon & Elstead 2-4 working days

Oaks & Searchlight 4-6 working days

Tiffany Lighting Direct 7-10 working days 

Kansa Lighting - Many items are made to order so please allow between 2-3 weeks 

We strongly recommend booking your electrician after we have sent your delivery update.  

How will you deliver? 

We will check and pack your light in our warehouse and then ship with either DPD or DHL. Both offer one hour delivery windows to our customers meaning you won't have to wait in all day. We may also deliver directly from supplier to save time, we will inform you fo this in your delivery update email. 

Can I return an item? 

Yes of course. You have 30 days from delivery to change your mind for whatever reason, no ifs or buts, it's a promise and the law! You can send the light back to us or we can arrange everything for you for only £5 return delivery fee (UK only) 

What if the light is damaged? 

We will replace it, it's as simple as that. We do ask that all breakages are reported to us withn 48 hours of delivery. 

Do you ship abroad? 

Yes, we will ship to mainland Europe for the following prices. 

Republic of Ireland - £9 

Hungary - £25

Zone 1 - £15 Belgium, France, Germany, Luxembourg, Monaco, Netherlands, Sweden

Zone 2 - £40 Austria, Denmark, Portugal

Zone 3 - £45 Italy, Slovakia, Slovenia, Spain.

Zone 4 - £50 Croatia, Czech Republic, Estonia, Finland, Poland, Portugal, Switzerland.

Zone 5 - £55 Bosnia and Herzegovina, Bulgaria, Greece, Iceland, Latvia, Lithuania, Norway, Romania Serbia

Rest of World - Please call or email with request.