Returns & Refunds

Extended Returns & Refunds

At Tiffany Lighting Direct, we pride ourselves on offering our customers first-class service. That’s why we offer extended returns all year around, not just on Black Friday and Christmas orders.

If you are not entirely satisfied with your lighting and wish to return it, you have 90 days from when your order was delivered, and even better UK returns are FREE!

Please be aware that we can only accept returns from the person who originally purchased the product(s) from us, not from the gift recipient.

Can I return my order?

Yes of course. If you’ve changed your mind, please return within 90 days from delivery in its original condition & packaging. You can send the order back to us or we can arrange a return via Evri for you for FREE! (UK only). We’ll exchange or refund your order, as long as it meets our terms & conditions explained below.
By original condition, we mean:

• You’ve kept all original packaging in excellent condition and the product can be resold at full price.
• You haven’t used the product or installed it.

How do I return?

At the bottom of our website, you can click the link start a return fill in your order number and email address and arrange your FREE return (UK Only). Alternatively, please contact us by email at sales@tiffanylightingdirect.co.uk (please provide your order number) and we can arrange a return.

• Please do not write on the product boxes or use brown packaging tape; Doing so might incur a re-boxing fee as this reduces the item(s) value. This fee may be deducted from your refund.

• Please apply your courier label to the external box with clear Sellotape – do not write on the box. Do not use brown tape to re-seal boxes.

When will I get my refund?

If you return your order using our returns service or return an item using a courier, you arrange then we will normally issue a refund once the item arrives back and is checked at our warehouse. We will then issue a refund as quickly as possible and within 14 days.

How can I return an international order?

Please contact our customer services department with your order number and we will talk you through the options for returning your order.