Terms & Conditions
Please read Tiffany Lighting Direct's terms & conditions, if you have any questions please give us a call and we will help you.
About Tiffany Lighting Direct
We at Tiffany Lighting Direct are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details:
Tiffany Lighting Direct
18 Pillings Road
Phone: +44 01572 720599
VAT Registration Number GB 234 67402
All items purchased from Tiffany Lighting Direct are at the request of the purchaser. Whilst we are able to give advice on specific products, we cannot advise in relation to any specific individual.
Making a Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit and debit card payment. If you are shopping from North America or anywhere else outside of the UK, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa, MasterCard, American Express and all debit cards.
You can also use your PayPal account to order via the website.
International orders may be subject to a 4-6 week waiting period for funds to clear unless piad for by PayPal.
How to order:
You can order your new product in a variety of ways to suit you:
Fill in the secure on-line form with your credit/debit card details, or purchase using Paypal.
Fill in the contact form with an outline of the product that you would like and we will fill in the form for you.
Fill in the contact from requesting a call back from us.
Telephone us on +44 1572 720599
You can pay by credit or debit card, cheque, cash or we can organise a bank transfer for you. We now also accept Paypal. Your payment can be made to the delivery person in certain circumstances when our Accompanied Delivery option is selected (please check with us for details). We do not offer payment terms or finance plans.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect you in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping and Handling
We can normally get products to you within 7-10 working days but can achieve this quicker if required -please ask us and we will do our best! In the rare event of your order arriving damaged we ask that it is reported to us within 3 days of delivery.
We normally deliver your goods right away. We will normally send your order to you within 7-10 working days. International orders are generally received in less than 15 days.
If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security
All on-line payments are 100% secure. Your card details are never transmitted to us-only a confirmation that the payment has been accepted.
All of our new products have at least twelve months warranty from date of delivery, unless otherwise stated. We will undertake the repair or exchange of any item, which is deemed to be faulty.
We insist that your light is fitted by a qualified electrician, failure to do so will result in invalidating your guarantee.
We will only accept returns that have not been installed and are in their original packaging. We also expect the return to be packaged in the original outer packaging that it was delivered in. We reserve the right to refuse return if these conditions are not met. You have 14 days from day after delivery to inform us of your desire to return an item.
Please call for details.
If you need to reach us, please use the contact form on the website, alternatively, you can call on 01572 720599 (International +44 1572 720599) or write to us at 22 Pate Road, Melton Mowbray, Leics, LE13 0RG, UK.
Tiffany Lighting Direct does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Data collected by this site is used to:
a. Take and fulfill customer orders with our site hosts
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
The price you see online is the sales price for the Channel Islands. We do not refund the VAT but we do offer free shipping.
For commercial contracts (where the buyer is named as a business or delivery to a business address) a restocking charge will be levied of 35% on all returns.
All returns from outside the UK will be charged at cost. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
If you are unsure of exactly what type of product you should order, please call us and we will be delighted to help you with your decision.
For orders outside the EU, the customer will be liable for any import tariffs.